Complaints
If the product you purchased is faulty, damaged, or not as ordered, we'll be happy to help you resolve the issue. Below is our complaint procedure:
Contact us using one of the available contact methods (contact form, email, hotline).
Helpline (Monday through Friday, 8:00 AM - 4:00 PM).
This store is running in trial version.
The store is running a 14-day trial period, designed to allow exploration of the Shoper software's features.
Shopping in stores in trial versions is not recommended, as some products may be examples only, or their price and availability might be invalid. It's best to wait until the full version of the store is launched before placing an order, or inquire about the possibility of purchasing in advance.
Use the trial period, e.g., to add your products and set up your graphic theme. If your store is ready sooner, you can activate the full version at any time.
If you have any questions, contact our support team or visit the e-commerce knowledge center.
